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Privacy Policy

Last updated: February 2026

Company Information

CW Custom Builders (“we,” “us,” or “our”) is a custom home building company based in Floresville, Texas, serving South Central Texas. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at cw-custombuilders.com or interact with our services.

Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, phone number, and mailing address when you submit a contact form or request a consultation.
  • Project details: Information about your building project, including property location, project type, budget range, and design preferences provided through our cost calculator or consultation forms.
  • Usage data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs.
  • Device information: Browser type, operating system, and device type used to access our website.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide consultation services
  • Generate cost estimates and project proposals
  • Communicate with you about our services, promotions, and updates
  • Improve our website, services, and user experience
  • Comply with legal obligations

Website Tracking

Our website uses localStorage (browser-based storage) to remember your preferences and improve your experience, such as retaining cost calculator inputs so you don't have to re-enter them. This data is stored locally on your device and is not transmitted to our servers. You can clear this data at any time through your browser settings.

Facebook Lead Ads

We use Facebook Lead Ads to collect contact information from users who express interest in our services through the Facebook and Instagram platforms. When you submit a lead form on Facebook or Instagram, the information you provide (such as name, email, and phone number) is shared with us through Meta's platform. This data is subject to both this Privacy Policy and Meta's Privacy Policy.

Facebook Conversions API

We use Facebook Conversions API (CAPI) to send event data from our server directly to Facebook. This helps us measure the effectiveness of our advertising and improve ad targeting. Data sent through CAPI may include hashed contact information and website interaction events. This data is processed in accordance with Meta's Privacy Policy.

Google Maps

Our website uses Google Maps to display our location and service area. When you interact with the embedded map, Google may collect information about your usage in accordance with Google's Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact and project information may be retained for the duration of our business relationship and for a reasonable period afterward to allow for follow-up communication.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

Data Deletion

To request deletion of your personal data, please email us at info@cw-custombuilders.com with the subject line “Data Deletion Request.” We will process your request within 30 days and confirm once your data has been removed from our systems.

Third-Party Services

Our website may contain links to or integrations with third-party services, including:

  • Meta (Facebook/Instagram) for advertising and lead generation
  • Google Maps for location display
  • Supabase for data storage

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

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